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Who can be a service user?

Hospice in the Home is available to adults, who have a life limiting illness with symptoms that can be managed at home. We provide support to people living in the Warrnambool, Moyne and Corangamite Shires.

How can you become a service user?

People wanting Hospice in the Home support for themselves or someone they are caring for can contact us directly by emailing or phoning 5563 3220.

Do I need a referral?

Referrals are not required to become a service user in our Hospice in the Home service. We do receive referrals from community palliative care services, local GPs or other healthcare providers.

What is the process involved?

If the referred person meets our criteria for Hospice support, we will arrange to visit the person, at their home and undertake a home assessment. We discuss with the person what their support needs are and how we might best assist them to remain at home.

Following the home visit, we develop a roster of support and a volunteer team to work with the person and their family/other carers. The roster is then confirmed with the client and their carer. Once the roster and volunteers are confirmed and notified, then the delivery of support services can commence. We stay in regular communication with the client and/or carer, so any changes or adjustments to the planned supports needed, can be made. We communicate regularly with the volunteers to keep them informed of any changes to the client’s health.

Ms Leeona van Duynhoven, Support Coordinator, is the face behind our intake and referral process, at the Warrnambool and District Community Hospice.